Refund Policy

Thank you for choosing 61s.ai. Please read this Refund Policy carefully before making any purchase.

1. Subscriptions

1.1 First-Time Subscribers

If you are subscribing to a paid plan for the first time, you may request a refund within 7 days of your initial payment, subject to the following:

• Refund Amount: The refund will be calculated as the original payment amount minus the value of credits consumed during the subscription period. The per-credit value is determined by dividing your plan's monthly price by its monthly credit allocation.

• Upon Refund: Your subscription will be immediately canceled, your account will be downgraded to the Free tier, and any remaining unused monthly credits will be revoked.

1.2 After 7 Days

After 7 days from your initial payment, subscriptions are non-refundable. You may cancel at any time, and you will retain access to paid features until the end of your current billing period.

1.3 Renewals

Subscription renewal payments are non-refundable. It is your responsibility to cancel your subscription before the next billing cycle if you do not wish to be charged.

2. Credit Top-Ups (One-Time Purchases)

2.1 Within 24 Hours

If you purchased a credit top-up and request a refund within 24 hours:

• Unused credits: Full refund is available if no purchased credits have been consumed.

• Partially consumed: Refund amount will be proportional to the remaining unused credits (i.e., original price × remaining credits ÷ total credits granted).

2.2 After 24 Hours

Credit top-up purchases are non-refundable after 24 hours from the time of purchase.

3. Consumed Resources

AI-generated content (including scripts, images, audio, and videos) requires real computational resources that cannot be recovered. Credits consumed for AI generation tasks are non-refundable. This is reflected in any partial refund calculation.

4. Exceptions

We may, at our sole discretion, consider refund requests in the following exceptional circumstances:

• Technical failure: A verified technical issue on our end that prevented you from using a paid service entirely, and we were unable to resolve it.

• Duplicate charges: You were accidentally charged more than once for the same purchase.

• Service not delivered: A purchased feature or service was materially not delivered as described.

To request an exception, contact us within 14 days of the charge at [email protected] with your account details and a description of the issue.

5. Refund Process

To request a refund:

1. Email [email protected] with your account email, the transaction in question, and the reason for your request.

2. We will review your request and respond within 24 hours.

3. Approved refunds will be processed to your original payment method within 5-10 business days, depending on your bank.

6. Chargebacks

If you initiate a chargeback or payment dispute with your bank or credit card company without first contacting us, we reserve the right to suspend your account immediately until the dispute is resolved.

7. Changes

We may update this Refund Policy at any time. Changes will be effective when posted on this page.

8. Contact Us

For billing inquiries or to discuss a potential refund, please contact us at:

Email: [email protected]